Table of Contents:
  • Introduction : meeting the demands placed on the twenty-first century museum
  • Sect. 1. Museum audiences : their nature, needs and expectations
  • 1. 'Traditional' museum audiences : a quantitative and qualitative analysis
  • 2. Developing new audiences
  • Sect. 2. Operating for quality
  • 3. Stimulating the visit
  • 4. Visitor services : operating for quality
  • Sect. 3. Learning in museums
  • 5. Museums and lifelong learning
  • 6. Use of museums by schools
  • Sect. 4. Planned to engage : using interpretation to develop museum displays and associated services
  • 7. Applying the principles of interpretation to museum display
  • 8. Interpretive master planning
  • 9. Concept development for museum galleries
  • 10. The engaging museum.